From research… to development
Working hand in hand with R&D and Marketing teams, our experience in product development has grown through disruptive innovations, exciting industrial challenges, and successful collaborations.
For more than 20 years, we have been supporting innovation in various fields, with one sole ambition: to explore, dissect and build products and services of tomorrow.
From consumer knowledge… to customer experience
From consumer trends to user journeys, we unearth key insights for your global strategy and your future innovations. A job demanding both observation and definition that enriches knowledge of your customer culture.
Journey
and satisfaction
The brand-customer relationship is a treasure that must be constantly enriched and preserved!
We work on strengthening the brand/store-customer relationship through image and perception studies, but also by identifying new promotion mechanisms or developing loyalty programmes.
In addition, we have developed a specific methodology to investigate the customer’s experience (offline and online), so as to optimise the service and enhance the positive memorial trace.
Our whole approach is based on active listening, and includes a 360° read of all touchpoints between the customer and the brand.
Consult us for:
Loyalty programme: Test or co-creation of a loyalty programme
Voice of customers/prospects: Deep listening of customers' experience and satisfaction
Brand strategy and corporate identity
Companies and brands increasingly face different yet often complementary positioning and communication challenges. From business plans to crisis communication, from brand values to business pillars, we offer planning work adapted to today's challenges.
1996
création de Zed Marketing
Aujourd’hui :
une équipe bi-culturelle de 10 chercheurs
et experts marketing
16 pays couverts grâce à notre réseau de partenaires
50% de notre chiffre d’affaires est réalisé à l’international